Installing SuiteFiles Drive
- Windows 8 or 10 computer
- .net framework 4.6.2
- A current Full Suite or Pro subscription, If you're on an old plan or want to check you can refer to the instructions here.
SuiteFiles Drive won't work on terminal servers or Remote Hosted Desktops as the SuiteFiles Drive app checks that it's only running once on a machine. You could have one user running SuiteFiles Drive on a server however all other users wouldn't be able to and would get the following message:
We don't support Windows 7 however we have found that the app works on these operating systems. If you'd like to have a go at installing and using the SuiteFiles Drive app on Windows 7 you will need to have either Microsofts .net framework 4.6.2 or a later version installed. If you don't have this installed you are likely to see an error message 'SuiteFilesExplorerPackage has stopped working'.
To install SuiteFiles Drive you need to:
- Download the SuiteDrive installer using the download centre in SuiteFiles:
- You may get a prompt from Windows asking if you are sure you want to run this program, if you downloaded the installer from SuiteFiles then click Yes.
- Once installed you should get a login screen where you will need to enter your SuiteFiles URL, your Office 365 username and your Office 365 password. You do also have advanced settings which you can read about here.
NOTE: If you don't see a login screen as in the below screenshot, you will need to open the login window with the help of these instructions.
If you have two factor authentication enabled for your Office 365 login, you will need to create an Office 365 App password and use this in the Password field. Instructions on how to create this app password can be found here - https://support.office.com/en-us/article/create-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183
After you Login to SuiteFiles you should see a box saying "Your SuiteFiles Drive is ready". This box will close on its own and you should then see a windows notification saying "SuiteFiles Drive is now running". After you see these notifications you can then access your SuiteFiles Drive
If the SuiteFiles Drive window doesn't disappear or SuiteFiles Drive doesn't show up in the File Explorer then you will need to restart the app by using the instructions here.
Through the advanced settings option on the login window you can change the following things SuiteFiles Drive uses: the drive letter it's mapped to, the port is uses and the endpoint it uses.
- Drive Letter
By default the app will check which Drive letters are being used and map to one which isn't in use. The letters our Drive uses are S U I T and E. If all of these Drive letters are taken up then you may need to remap another network drive to a different letter.
By default the port used by SuiteDrive will be 8080 however this port can be in use by other applications. The common app we find already taking up this port is the MYOB connector add-on. Our app will detect this and change the port our app is mapped to so it works. If you need to check the port it's going to use or you'd like to change which port it's using you can select one from the Port mapping drop-down. The ports your're able to select are 8080, 8085 and 8090.